Asked often enough
to be worth publishing
Every one of these was a real message on WhatsApp first. If yours is not here, send it — you will get an answer within a few minutes, and it usually ends up on this page a week later.
49 questions, in six groups. Type a word to narrow it.
Booking & payment
9 questionsEverything that happens before anybody gets in a vehicle.
No. You book with a name, a phone number and an email. Afterwards you get a link that opens your trip — no password, and it keeps working for the whole stay.
Airport transfers
10 questionsFaro, Lisbon and Seville, in both directions, plus anything else point to point.
Nothing you need to do. We track the flight number you give us and move the pickup to match the actual landing time. There is no waiting charge for delays outside your control.
E-bikes
9 questionsTen bikes, delivered or collected, by the day, the week or the month.
We message you the evening before if the forecast turns. Move the day, shorten it, or cancel it — no charge either way.
Excursions
9 questionsPrivate, whole-vehicle days out. Never a coach, never a stranger in the van.
Never. You buy the vehicle and the driver for the day, and nobody else joins you. How many of you there are decides which vehicle we send, not how many times we charge.
Changes & cancellations
6 questionsThe windows in full are on the cancellation policy page. These are the questions people ask about them.
Transfers are free to cancel up to 24 hours before pickup, 48 hours for Lisbon and Seville. Excursions are free up to 72 hours. E-bikes are free up to 48 hours — and always free if the weather turns, whenever that happens.
Invoices & NIF
6 questionsPortuguese fiscal documents, company billing, and the thing everybody forgets until they are home.
Yes. Tick the box at checkout and enter the NIF and billing address; the fiscal document is issued automatically and emailed to you.
Ask a person instead
WhatsApp is how this business has always run. Someone answers most messages within a few minutes, at every hour a flight lands. No ticket number, no chatbot, no queue position.